All clients are expected to abide by these terms and conditions. In the unlikely event of failing to do so, a customer may be requested to cease lessons with Howe2Swim. A refund will not be eligible in these circumstances. Clients are responsible for their children at all times. If a parent or guardian is not present they must inform the manager or teacher prior to the lesson.

 

Clients must accept that at times there will be physical contact between the teacher and their child, in a professional, caring manner.

 

Swimmers should not enter the pool until the teacher says it is safe to do so and must tell the teacher if leaving the pool before the end of the session.

 

Clients should inform the teacher of any health issues that may be relevant. Please make sure younger children are toileted before their lesson.

 

Refunds & lesson credits

In the event a client is unable to attend lessons due to a holiday, Howe2Swim is unable to refund lesson fees. In the event of sickness or injury, a refund will be at the manager's discretion.

 

Lesson Prices

At Howe2Swim the terms are approximately 10 weeks in duration. When a class is booked, full payment is required to secure the place for that term. Classes may be joined at ANY point in the term. Once payment is received there are no refunds given irrespective of the reason. We offer a sibling discount for 3+ children. (Ie 3rd child gets 50% off)

 

– Before your class only feed your child a light snack no later than an hour before the lesson start (no large meals) and take them to the toilet.

 

– If your child feels unwell, however minor, do not bring them to the pool, and they should not swim again until fully recovered. Swimmers should not run poolside. They should remove loose-fitting or sharp jewellery, and tie back long hair.

 

– No Photos or Videos to be taken of the pool area.

 

– Food is strictly forbidden in the pool buildings and mess on the floor should be kept to a minimum. (mud, grass).

 

– Please use the steps provided and do not encourage children to walk over grassy areas prior to swimming. A member of staff should be informed if the floor is soiled. Strictly no outdoor footwear or buggies are allowed poolside. Smoking is strictly forbidden within any pool building or school grounds.

 

– Abuse to any member of staff either verbal or physical will not be tolerated and will be reported to the appropriate authorities at the sole discretion of Howe2Swim.

 

– Howe2Swim cannot be held responsible for any consequential loss or damage to a client’s vehicle or property whilst in the pool’s grounds.

 

Re-booking Clients will be sent a rebooking email typically 3weeks before the end of term. Please ensure the booking is topped up prior to the end of term to secure your Child's place.

 

Howe2Swim stores personal information including names, addresses, dates of birth and contact details and is covered by the General Data Protection Regulation (GDPR). We do not keep financial details. Read more on our Privacy Policy page. Lesson Changes In the event of an instructor being absent for a group or private lesson, the swim school is within its rights to change the instructor to make sure that the lesson is covered. Or, in the unlikely event of a ‘last-minute’ lesson time change or lesson cancellation due to an incident of sickness at the pool (child vomiting or defecating in the water for example) where the pool needs to be evacuated for hygiene reasons, we endeavour to notify the client via SMS and email as soon as possible and a refund will be applied.

 

Howe2Swim will not reimburse any expenses caused by a customer failing to pick up these messages. Howe2Swim will always try to reschedule any lesson that has not been able to occur, and the client will always be notified of any changes as soon as possible. Pool Closures In the unlikely event of the pool not being available for use due to technical difficulties or health and safety issues the Howe2Swim will go through the following steps: 1. Our initial response will be to endeavour, where possible, to reschedule the lessons at the same venue for the nearest available space. 2. When a pool is unavailable on a term basis (in excess of one week), on public health or other grounds (including pandemics) or acts of God, outside of the Howe2Swim’s control (not including operational issues with the pool) we will use managers discretion. Clients will be notified of changes by SMS and email.

 

The Howe2Swim cannot be held responsible for any additional travel expenses incurred. Lost or Damaged Property All property left in changing rooms, or on poolside and all property (including prams) left in entrance halls or outside buildings are left entirely at the client’s own risk. This also applies to any property damaged during lessons. Howe2Swim cannot accept any responsibility for the loss or damage to any personal possessions.

 

Medical Conditions Clients must declare to us any existing medical conditions that they are aware of. The client must agree to inform Howe2Swim of any changes in any medical condition or psychological condition as soon as they are aware of them. All information will be kept strictly confidential and it is at the franchisee’s discretion to accept or refuse any application to join classes. Instructors should also inform us of any medical conditions they may have which could impact on their ability to teach. Illness Should the child or the adult taking the child into the water have, or develop, any known or suspected medical condition they must consult their doctor before taking them swimming and inform the Howe2Swim. All information received is treated in confidence and with sensitivity. Clients must never bring the child swimming if they have any illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or Covid-19. They must wait until the doctor has given them the all-clear before returning to classes. In the instance of sickness and diarrhoea the child must have been clear of all symptoms for at least 48 hours before attending a lesson. Withdrawal of service Howe2Swim, at its own discretion, may refuse entry to a client to its courses if it is felt that the client’s behaviour is in any way disruptive or unreasonable. Safeguarding Policy & Procedures We follow Swim England’s Wavepower Child Safeguarding policy & procedures. Changes to Terms and Conditions From time to time Howe2Swim may update its terms and conditions by publication to the website www.howe2swim.co.uk. If a client is not happy to accept the changes, they should notify Howe2Swim in writing of their non-acceptance within 14 days of receipt of the changes, failing any such communication from the client the franchisee will deem that they fully accept the updated agreement and terms. Website Material made available on Howe2Swim website, including materials on linked sites directly or indirectly accessible from this site, are provided “as is”, with no warranty of any kind, express or implied, including those of merchantability and fitness for a particular purpose. Any reference to linked sites or to third party companies, products or services by name does not constitute or infer its endorsement by Howe2Swim. Howe2Swim has used all reasonable endeavours to ensure that information provided through its website is accurate at the time of inclusion; however, it accepts no liability for any inaccuracies, errors or omissions on the site. The information available on the site may be incomplete, out of date or inaccurate. Howe2Swim reserves the right at any time and without prior notice to make changes and corrections to the material on its site. Howe2Swim accepts no liability for any loss of or damage to whatsoever nature caused by the use or the inability to use the materials available on its site or any linked site. Howe2Swim has taken all reasonable steps to ensure that the Intellectual Property of third parties is not infringed. If however, a franchisee genuinely believes that the material on the site infringes any Intellectual Property rights, they should contact Howe2Swim Head Office directly. Howe2Swim respects its clients’ privacy and keeps any information that is shared with the franchisee in confidence in line with GDPR Regulations. Howe2Swim does what it can to discourage unsolicited spam and telephone calls. Howe2Swim records clients’ personal information only if they provide it when expressing an interest in our services. Howe2Swim or its franchisees do not share this information with any third parties. Howe2Swim will call a client only if they contact them with a question and ask for a return call. Howe2Swim uses the client’s personal information only to serve them better. All images displayed on Howe2Swim website are under the ownership of the photographer concerned. An agreement to display the photographs has been reached and they are not available to be copied. Photography/Videography Photography/videos (other than those taken by our professional photographers) are not permitted at any time. Clients will be asked to give their consent for the photographing or videoing of children or asked to sign a consent form for their child to appear in any photographs or video taken by our authorised photographers. Imagery is be shared on our social media channels and for marketing purposes.